FAQ
  • IN CASE A GUEST DOESN'T SHOW UP AT THE MEETING POINT BEFORE DEPARTURE

    If a guest doesn't show up at the meeting point (airport, harbour, boat, etc...), Antares’s staff will wait for him up to 2 hours if informed or as much as possible (according to the departure time foreseen and the other guests expectations) if not. In both cases, Antares cannot be held responsible. The "no show" of the guest is then considered as a last-minute cancellation. The guest can't expect any refund from Antares.

  • CHANGES TO PRICE AFTER THE CONTRACT HAS BEEN ENTERED

    In rare circumstances, it is possible that prices must be increased. The circumstances under which this may occur are as follows: - Increases in transportation costs (including fuel costs) Increases in state taxes and duties (i.e. embarkation/disembarkation fees, sales taxes etc.) Currency fluctuations. - Antares reserves the right to raise the agreed price up to 21 days prior to departure.

  • ITINERARY AND SERVICE CHANGES AFTER BOOKING AND BEFORE DEPARTURE

    Antares reserves the right to change the itinerary and particular services if required due to unforeseen or unavoidable circumstances. Antares will make every effort to offer equivalent alternatives of a comparable standard. Antares will inform the agent or individual client of such changes at the earliest possible date and the effect they will have on price.

  • FORCE MAJEURE AND UNPREDICTABLE ACTS OF MAN

    Antares reserves the right to cancel a trip for reasons of Force Majeure (i.e. natural disasters, epidemics etc.) or unavoidable acts of man (i.e. war, riots, strikes etc.). In the event of this happening, Antares will advise you at the earliest possible date.

  • TRIP CANCELLATION BY Antares FOR OTHER REASONS

    Antares reserves the right to cancel a trip for other reasons that are unavoidable and will inform the customer at the earliest possible date. We shall arrange replacement vessel or dive resort as an alternative solutions base on the price which being paid to us. If we fail to provide the replacement as conduct, we will full refund the payment we have received.

  • CHANGES TO THE ITINERARY AND SERVICES

    Antares reserves the right, if necessary, to change an itinerary during a trip (i.e. due to weather conditions etc.). There will be no refund for unused services, also if by any means of condition beyond our control that resulting skip/cancel any program or services during trip.

  • COMPLAINTS

    Shortcomings in our services during the vessel are to be reported immediately to our tour leader / cruise director on board. If possible, the cruise director will try to find an appropriate solution. When the complaint cannot be solved aboard, the operating office of Antares should be notified in writing by email no later than 14 days after disembarkation. Antares will settle the dispute to the best of her abilities within 2 weeks after receiving the complaint.

  • SUBSTITUTE GUESTS

    If for any reason a guest cannot make a trip that has already been booked, then the reservation can be transferred to another person. The new guest will be subject to the contract conditions of Antares’s Guest substitution will be allowed up to 3 days, or less depending on the vessel, prior to the day of departure. Antares takes no responsibility for changes to any bookings not made by Antares on behalf of the guest (i.e. air tickets, hotel reservation etc.).

  • CANCELLATION FEE POLICY INDIVIDUAL BOOKING & CHARTER
    • More than 150 days, 10% of the vessel price cancellation fees applies.
    • 149 to 60 days prior to departure, 30 % of the vessel price cancellation fee applies.
    • 59 days or less prior to departure 100% of the vessel price.
  • SHORT NOTICE BOOKINGS

    Full payment must be made at the time of booking if the reservation is made less than 90 days prior to departure.

  • RESERVATIONS AND DEPOSITS

    All reservations must be made by electronic mail or online form reservation.

    A deposit of 30% no later than 7 days after the date the reservation is made. Payments can be made by transfer to our bank account in Indonesia or Hong Kong or Wechat pay. Account numbers will be provided in the corresponding invoice. Antares will not be responsible for any bank costs related to the transfer made by the clients for the vessel deposit or balance payment. Antares will automatically offer the berths to other guests if this booking fee is not received within the stated period of time.

  • PAYMENT OF THE BALANCE

    Payment of the balance must be made 90 days prior to the departure date. If full payment of the balance is not received by this date, Antares can cancel the booking and enforce the cancellation policy as set out in the Cancellation Policy below.